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Travel Industry Terms
Glossary
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AI & Data Science Terms
Travel Industry Terms
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A
B
C
D
E
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H
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K
L
M
N
O
P
Q
R
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T
U
V
W
X
Y
Z
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2-star hotel
3-star hotel
4-star hotel
5-star hotel
À la carte
A
AAA Five Diamond Award
Accommodation
Accounts receivable
Active segment
Activities in travel
Activity operator
Adjoining rooms
Administration costs
Adult only hotel
Advance purchase
Advance Purchase Excursion (APEX) fare
Adventure travel
Affiliate program
After-departure charge
Agency agreement
Agency business model
Agency debit memo
Agent error
Agritourism
Air carrier
Air Miles
Air taxi
Aircraft cabin
Airline alliance
Airline consolidator
Airline fare
Airline Reporting Corporation (ARC)
Airline ticketing
Airlines for Europe (A4E)
Airport code
Airport gate
Airport Management System
Airport security check
Airport shuttle
Airport slot
Airport tax
Airport transfer
Airside
All-inclusive resort
Allotment
Alternative accommodation
Alternative tourism
Amadeus
Amenities
Amenity kit
American plan (AP) in hotels
Ancillary revenue
APAC
Applicable fare
Application Programming Interface (API)
ARC number
Arrival Unknown (ARNK)
Association of Retail Travel Agents (ARTA)
Association of travel agents
Automated Ticket and Boarding Pass (ATB)
Availability
Average bed rate (ABR)
Average Daily Rate (ADR)
Average length of stay (ALOS)
Average rate index (ARI)
Average Room Rate (ARR)
Aviation deregulation
B
Back of house (BOH)
Back-to-back ticketing
Backpacker
Backtracking
Baecation
Baggage allowance
Baggage policy
Balance sheet
Banker’s buying rate (BBR)
Banker’s selling rate (BSR)
Banquet event order (BEO)
Base fare
Basic economy
Bed and breakfast (B&B)
Bed bank
Bed nights
Bespoke tour
Best available rate (BAR)
Billboard effect
Billing and Settlement Plan (BSP)
Blackout dates
Bleisure
Blended travel
Block allocation
Block hours
Boarding pass
Booking code
Booking confirmation
Booking curve
Booking engine
Booking pace
Booking reference
Booking window
Boutique hotel
Break-even point (BEP)
Breakage deposit
Bucket shop in aviation
Budget hotel
Bulk fare
Bulkhead seat
Bumped flight compensation
Bumping
Bundled pricing
Business class
Business hotel
Business mix
Business travel
Business travel account (BTA)
Business travel program
C
Cabin rental
Campsite
Cancelation policy in a hotel
Cancelation rate
Capital reserve
Capsule hotel
Car allowance
Car rental reservation system
Carbon credits
Carbon offset
Card mill
Carry-on bag
Carrying capacity
Centralized billing
Certified Travel Associate (CTA)
Chain hotel
Channel management
Channel manager
Chargeback
Charter service
Check-in
Checked luggage (checked baggage)
Checkout
Circle Pacific fare
Circle trip
City guide
City pair
City tax (tourist tax)
City terminal
City tour
Class of service
CLIA
Close of Business (COB)
Close out
Closed to arrival (CTA)
Club floor
Club ticket
Coach class flight
Codeshare in aviation
Collision damage waiver (CDW)
Comfort letter
Commission
Common carrier
Competition-based pricing (competitive, competitor-based)
Competitive set
Complimentaries
Computer reservation system (CRS)
Concessionaire
Concierge
Condo hotel (condotel)
Confidential tariff
Connecting flight
Connecting rooms
Connectivity provider
Consortia
Consortia rate
Constrained demand
Contact center
Contactless check-in
Continental breakfast
Continuous pricing
Conversion rate
Corporate fare
Corporate travel department
Corporate travel management (CTM)
Corporate travel manager
Corporate travel program
Cost of Walk (COW)
Cost per mile (CPM)
Cost per Occupied Room (CPOR)
Cost per transaction (CPT)
Cost-plus pricing
Country house hotel
Country of commencement
Country of payment
Crew management
Cross-selling
Cruise line
Culinary tourism
Cultural tourism
Customs
Cut-off window
D
Daily delegate rate (DDR)
Data scraping
Day rate
Day tour
Deadhead in aviation
Demand-based pricing
Denied Boarding Compensation (DBC)
Departure gate
Departure tax
Depth of inventory
Deregulation
Design hotel
Destination management company (DMC)
Destination wedding
Digital concierge (virtual concierge)
Digital nomad
Digital nomad visa
Dine-around plan
Direct booking
Direct connect
Direct flight
Direct spend
Disaster tourism
Discount fare
Discount rate
Distressed inventory
Distribution channel
Distribution mix
Distribution strategy
Domestic travel
Double occupancy
Double open jaw
Double room
Double-booking
Drop-off charge
Duty of care
Duty-free
Dynamic content
Dynamic packaging
Dynamic pricing
E
E-ticket
Early check-in
EBITDA
EBITDAR
Economy class
Ecotourism
EDIFACT
Electronic Funds Transfer (EFT)
Electronic miscellaneous document (EMD)
Electronic System for Travel Authorization (ESTA)
Electronic ticket record (ETR)
En suite
English breakfast
Estimated Time of Departure or Delivery (ETD)
ETA
Ethnic tour
Eurail Pass
European Plan
European Regions Airline Association (ERAA)
Excess baggage
Excess mileage surcharge
Excursion
Excursion fare
Executive card
Executive coach
Executive room
Exit row
Expense fraud
Expense management
Expense policy
Expense reimbursement
Expense report
Experiences
Experiential travel
Extended stay hotel
Extranet in OTA
F
Facilities
Familiarization tour
Fare basis
Fare buckets
Fare family
Fare rules
First class
First officer (FO)
FIT (Free Independent Traveler)
Flag carrier
Flight booking
Flight coupon
Flight delay
Flight delay compensation
Flight leg
Flight seat map
Flight segment
Fly drive
Food & Beverage Services
Food tourism
Form of identity
Form of indemnity
Form of payment (FOP)
Frequent flyer number
Frequent flyer program (FFP)
Front desk
Front office
Fuel surcharge
Full board (FB)
Full economy (full-fare economy)
Full house
Full-service carrier (FSC)
Full-service hotel
G
Galileo GDS
Gate agent
Gateway city
GDPR
Ghost card
Gift voucher
Glamping
Global Business Travel Association (GBTA)
Global Distribution Systems (GDSs)
Global Entry
Globe-trotter
Go-around
GOPPAR (Gross Operating Profit per Available Room)
Ground operator
Ground time
Ground transportation
Guaranteed hotel reservation
Guaranteed tour
Guest travel
Guild of European Business Travel Agents (GEBTA)
H
Half board (HB)
Head tax
Heritage tourism
High-season travel
Higher intermediate point (HIP)
HORECA
Hospitality
Hospitality manager
Host travel agency
Hostel
Hotel add-on
Hotel billback
Hotel chain
Hotel classification
Hotel content mapping
Hotel family plan
Hotel folio
Hotel loyalty program
Hotel prepayment
Hotel reservation system
Hotel sourcing
Hotel star rating
Housekeeping
Hub airport
Hub and spoke
Hurdle rate
Hush trip
I
IATA
IATA accreditation
IATA code
IATA number
IATA Rate of Exchange (IROE)
IATAN
ICAO
In-flight entertainment
Inbound tour operator
Inbound travel
Incentive travel
Incidentals
Independent hotel
Interline baggage agreement
Interline e-ticket
Interlining
Intermediate stop
Internet booking engine (IBE)
Inventory system in travel
IROPS (Irregular Operations)
Island hopping
ITA software
Itemized receipt
Itinerary
J
Jet bridge
Jet lag
Jump seat
K
Known Traveler Number (KTN)
L
Land arrangements
Landside (in the airport)
Laptop luggers
Last room availability (LRA)
Last-minute booking
Layover
Lead booker
Lead time
Leakage
Legroom
Leisure travel
Length of stay
Lido deck
Limited-service hotel
Load factor in aviation
Local currency fare
Lodge card
Lodging
Lose-it rate (walk-away rate)
Loss damage waiver (LDW)
Low season
Low-cost carrier (LCC)
Lowest fare routing
Loyalty program
Luxury travel
M
Managed travel
Manifest
Marine travel
Market Number (MK)
Markup
Markup pricing
Married segment
Maximum Length of Stay (MaxLOS)
Maximum Permitted Mileage (MPM)
Meal basis
Medical tourism
Merchant model
Merchant of record
Metasearch engine
MICE tourism
Microstay
Mid-office
Mileage reimbursement
Mileage run
Minimum connection time (MCT)
Minimum length of stay (MinLOS)
Miscellaneous charge order (MCO)
Motorcoach
Museum docent
N
National Transportation Safety Board (NTSB)
Nautical time
NDC fare
Negotiated fare
Negotiated rate
Net operating income (NOI)
Net rate
New Distribution Capability (NDC)
Next Generation Storefront (NGS)
Niche hotel
Night auditor
No show
No-frills airline
Non-last room availability (NLRA)
Non-rev (revenue) passenger
Nonrefundable
Nonrefundable rate
Nonstop flight
Nontransferable ticket
O
Occupancy rate
ONE Order
One-way car rental
Online booking tool (OBT)
Online travel agency (OTA)
Opaque rate
Open booking
Open jaw flight
Open Skies
Open ticket
Operating carrier
Optical Character Recognition (OCR)
Order management system (OMS)
Outbound
Outbound tour operator
Overbooking
Override commission
Overtourism
P
P-card (procurement card)
Pacific Asia Travel Association (PATA)
Passenger Name Record (PNR)
Passenger offloading
Passenger Service System (PSS)
Passive segment
Pax
Pay-per-click (PPC)
Payment card industry (PCI)
Peak season
Penalty excursion fare
Per diem
Petty cash
PIR number
Point of sale (POS)
Point-to-Point
Policy compliance
Port of entry
Preferred supplier
Prepaid expenses
Price elasticity of demand (PED)
Price elasticity of supply (PES)
Price point
Primary carrier
Priority boarding
Private fare
Promotional fare
Property management system (PMS)
Property policies
Pseudo city code
Public fare
Q
Quad room
Quality of service index (QSI)
Quotation
R
Rack rate
Railway reservation system
Rate loading instructions
Rate parity
Rate plan
Rate shopper
Reason code (RC)
Recommended Retail Price (RRP)
Reconciliation
Reconfirmation
Record locator
Recurring expense
Red-eye flight
Redress number
Reservation
Responsible tourism
REST APIs
Return journey
Revenge travel
Revenue management
Revenue management system (RMS)
Revenue per Available Room (RevPAR)
RevPASH
Road warrior
Room service
Room type
Rooming list
Round trip
Route deal
Routing fare
Run of the house (ROH)
S
Sabre
Schengen Visa
Seasonal rates
Seat downgrade
Seat pitch
Security surcharge
Self-guided tour
Self-service reservation
Service charge
Service fee
Service level agreement (SLA)
Short-term rentals (STR)
Shoulder season
Side trip
Single supplement
Skiplagging
Sleeper train
Smart card
Smart hotel
SOAP APIs
Soft opening
Split ticketing
Sports tourism
Standard room
Stateroom on a cruise
Static content
Staycation
Stopover
Suite
Sundry expenses
Surcharge
Sustainable aviation fuel (SAF)
Sustainable tourism
Switch (travel technology)
T
Tariff
Through fare
Through passenger
Ticket reissue
Tiered pricing
Timatic
Timeshare
Tour guide
Tour manager
Tour operator
Tourist attraction
Tourist card
Tours and attractions (T&A)
Trade show
Transit lounge
Transit point
Transit visa
Transportation Security Administration (TSA)
Travel advisory
Travel agency code
Travel agent
Travel and expense management (T&E)
Travel disruption
Travel dwell time
Travel fraud
Travel insurance
Travel management company (TMC)
Travel policy
Travel reseller
Travel rewards
Travel risk management
Travel voucher
Travelport
TRevPAR (Total Revenue per Available Room)
Trusted Traveler Program
TSA pre-check
U
Ultra all-inclusive
Ultra-low-cost carrier (ULCC)
Unaccompanied minor
Unit economics
Upscale hotel
Upselling
US buffer zone
V
Vacation rental management company
Vacation rentals
Valet parking
Validating carrier
Variable pricing
VAT reclaim
Virtual corporate card
Virtual credit card (VCC)
Virtual interlining
Void ticket
W
Walk-in
Wellness travel
White label app
Wholesaler
Wide-body aircraft
Workation
Y
Yield management
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