Email: sales@altexsoft.com

Phone: (877) 777-9097

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Policies

Privacy Policy

What this policy covers

Your privacy matters to us. That’s why we strive to be transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

Core principles

We process your personal data lawfully in a transparent, fair, and accurate manner:

  1. We explain what data we collect and how we process it (transparent);
  2. The processing matches the description given in this Privacy Policy (fair);
  3. The processing is for one of the purposes described below (lawful);
  4. The data is accurate and kept up to date (accurate).

We collect your personal data for the purposes that we described in the dedicated section. Collection scope and time are limited by these purposes. Also:

  • We do not collect sensitive data or child data.
  • We never sell your personal information.
  • We never give out your personal information unless you gave us specific permission to do that, and then only for the very limited purposes outlined below.
  • We assure the security and confidentiality of your personal data.

Sources we use to collect personal information

We collect personal information from:

  1. Our Website;
  2. Email, text, and other electronic messages between you and us;
  3. Public sources, including but not limited to social media;
  4. Our clients while providing services for them.

We process personal information that our clients give to us to provide our services. In this case, we process the information according to the Data Processing Agreement (aka Addendum) within the scope and for the purposes defined in the Service Agreement.

Types of information we collect

We collect the following information and use it only as described here:

Personal Information. This may include your name, email address, organization, phone number, photo, CV, social media profile, and other information that you provide by filling in forms on our Website. Personal information does not include anonymized information that we collect using such services as Google Analytics. Normally, anonymized information allows us to understand your browser type, referring website, time of your visit, approximate location, and some other details. It does not permit us to isolate your individual identity. However, we may match anonymized information with your identifying personal information that you provided to us or we received via public sources and other sources.

Sensitive and Child Information. We do not collect sensitive personal data and child data. “Sensitive personal data” for our purposes means information needing special treatment, in some circumstances requiring you to give us your explicit consent. Among those categories may be your identifying numbers, financial account data, race or ethnicity, political views, philosophical, religious, or various comparable beliefs, belonging to a trade union or professional or trade association, physical or mental health, biometric or genetic data, sex life, or criminal record (including material regarding the suspicion of criminal acts) according to the assorted personal data categories recognized by data privacy laws of Europe and elsewhere. The term “child data” means information about a data subject less than 16 years old.

Third Party Account Data. We do not warehouse passwords you employ when accessing Third Party Services. When you permit us to connect with any Third Party Service, for example, a social media account or another comparable one, you allow us to access and store your email address(es), current location, profile photo, URL, and other information the Third Party Service gives us access to. You also authorize us to use and disclose it in accordance with their Privacy Policy. So, we recommend you check your privacy settings on these Third Party Services to understand the information sent to us through these services and change those privacy setting if needed. We transmit and sometimes store, such account data, only if we must, to get in touch with you, and only as the policies and terms of the Third Party Services allow.

Communicating with Us. If you contact us via website forms, live chat, email, or any other text messages, we may keep a record of that correspondence.

Public Comments on the Services. We may display a customer’s personal testimonials about our services. With your consent, we may post on our Website your testimonial along with your name. If you wish to update or delete your testimonial, you can reach us via the contacts available in the respective section.

Usage Information. This includes information, such as pages viewed, referral source, your IP address, browser type, identifiers associated with your devices, dates of visits, time spent on the Website, and other traffic data about your activity on our Website as well as any device used. This data is considered anonymized and non-identifying.

Location Data. Your devices (depending on the settings) may share location. We may use your location information to connect you with the closest representative or to determine location-specific needs of our clients to improve our services.

Analytics Data. We gather analytics data as you use our Website to assist us in improving our services and products. We employ Google Tag Manager, Google Analytics, Google Call Tracking, Hotjar, and GoSquared as our analytics providers. To learn more about our providers’ privacy policies, use the links provided below:

Google Privacy & Terms
Hotjar Privacy Policy
GoSquared Privacy Policy

Cookies and Other Technologies. A cookie is just a little bit of data, frequently with a singular identifier sent by a website to the browser on your device (computer, tablet, or mobile phone), the cookie resides on your device’s hard drive. If permitted by your browser preferences, any website can deposit a cookie on your browser. To maintain some privacy your browser likely permits a website access only to cookies that the website has sent you, but not cookies you received from other websites. Many websites send cookies whenever a user visits in order to track online traffic flows.

When you view our Website, we may also store certain information on your computer in the form of a cookie file. We use online identifiers, including cookie identifiers, internet protocol addresses, device identifiers, client identifiers, email cookies, name cookies, time cookies, and other similar technologies to measure the use of our Website and improve its content, to present you with retargeting advertising on other sites based on your previous interaction, and to customize your experience and provide greater convenience each time you interact with us.

If you wish to block or erase the use of cookies, refer to the relevant instructions in your web browser. Please note that this will make some parts of this site inaccessible or some parts of the site function poorly.

Purposes of collecting and processing

Service Provision and Testimonials. We use the information we collect to contact you on service provision or on the provision of testimonials on our services. We process the information our clients give us to provide our services under service agreements.

Marketing. We use collected information for various marketing purposes, including:

  • To manage, track, enhance, and personalize our marketing efforts
  • To develop and serve advertisements tailored to your interests
  • To improve the content we publish on the Website
  • To send you personalized newsletters with our articles, white papers, and research materials
  • To use for ourselves in-house (like data analysis, auditing, and research for improvement and development of our services, products, content, advertising, and communications).

We send content newsletters to our clients or other individuals with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our targeted email messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open and read the message, and which links you click on. For this purpose, we use the Mailchimp marketing automation platform, which complies with legal data privacy and security requirements. To learn more, see the Mailchimp Privacy Policy.

We might aggregate information available from public sources as well as our various interactions with you via our Website, email, and personal communications with you, and information collected when you connect to our Website using your social media credentials (like Facebook, LinkedIn, Twitter, or Telegram). We combine this data to better understand your experience with our company, fulfill your requests for white papers, articles, newsletters, or other content, and to perform the other activities described throughout our Privacy Policy.

Analytics. We collect the information from our Website with third-party tools such as Google Analytics to analyze the Website audience. By estimating our audience size and usage patterns, we are able to customize our Website according to your interests and needs.

Recruiting. We collect personal data that you submit to the Website and use it to process online job applications and others for recruiting-related purposes.

Sharing

Sharing of non-identifying information. We may collect, disclose, and share with third parties anonymous and aggregated information that does not identify any individual without restriction. This is needed to do service research, and improve our services. It is also required for use in other commercial purposes.

Sharing of identifying information. We share the information with our subsidiaries, affiliates, employees, subcontractors, and consultants to fulfill our commitments for billing and collection purposes. They treat your personal data with the highest security being committed to following our internal security policies. They also agree on the terms of dealing with personal data stated in the Service Agreement, which they sign prior to getting access to any identifying information.

We share the information with certain trusted third parties to help us provide, improve, promote, and protect the services. We might, for example, employ third parties to assist us in the provision of customer support or data storage, or management of our ads on other sites. These third parties may access, process, or store your information to perform tasks only for the purposes we’ve authorized, and we require them to provide a high level of protection for your information.

Sharing of information for legal purposes. We share information to comply with any court order, law, or legal process. This includes responding to any government or regulatory request.

Sharing of information for acquisition purposes. If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.

Sharing of identifying information with third parties for their marketing purposes.  We will share your personal information with third parties when we have your consent to do so. We do not share personal information about you with third parties for their marketing purposes without your permission.

Storage

We store collected information in ZohoCRM, our customer relationship management database system. In our CRM databases are stored data about individuals at our client and other companies, people who already have a business relationship with us or people with whom we want to develop a realationship. The personal data used for these purposes includes relevant business information such as: contact data, publicly available information, your responses to targeted emails, website activity, chat history, and other business information added by AltexSoft professionals during personal interactions with you. If you wish to be excluded from our CRM databases, please contact us. Zoho is a GDPR-compliant system. It provides a high level of data security (see Zoho Security Practices, Policies & Infrastructure). To learn more about Zoho’s data privacy, click to see their Privacy Policy.

While processing personal data during service provision, we use the Microsoft Azure cloud platform, which provides a high level of data security and is also GDPR-compliant. To learn more, see Microsoft Azure Legal Information.

Protection

We keep your personal information secure. It’s only accessible to a limited number of persons who have special access rights to such systems. They are committed to keeping the information confidential to comply with this Privacy Policy, our internal policies, public laws, and agreements.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

The servers on which personal information and other personal data is stored are kept in a controlled environment, particularly at cloud servers of Microsoft Azure. To learn more about the Privacy Policy of Microsoft, see Microsoft Privacy Statement.

For our Website, we use the SSL (HTTPS) data encryption standard.

Your rights

The right to information. We provide you with information about parties that process your personal data, the scope of your personal data we process, the purpose and terms of processing, the place of storage, and the security measures we apply.

The right to access. If you contact us and make a request, we will provide you with a copy of your personal data that we process.

The right to rectification. By contacting us, you may update or correct the personal data we process.

The right to be forgotten. By contacting us, you may ask us to delete your personal data from our database. Otherwise, we delete your personal data after the term of processing is expired or after processing is no longer necessary.

The right to restrict processing. By contacting us, you may restrict us from processing your data in the following cases:

  1. Your personal data is not accurate, and after you contacted us we made no changes in the agreed terms;
  2. The processing is unlawful;
  3. The purpose of processing is fulfilled;
  4. You restrict it using your right to object.

The right to notification. We notify you of specific activities with your personal data that we did not mention in this privacy policy. This may include receiving your consent to share it with other parties for their marketing purposes. We will also notify third parties that help us process your data if you decide to alter some details, remove, or restrict the use of it.

The right to data portability. By contacting us, you can request a copy of your personal data in a usable electronic format.

The right to object. You may object to specific types of processing, particularly direct marketing. If you do not wish to have your personal information used by AltexSoft to promote our own products or services, you can opt out by sending us an email with such a request to legal@altexsoft.com. If we have sent you a promotional email, you can always unsubscribe using the link that we include in all our emails. You may also send us a reply email and ask to remove you from future email distributions. This opt-out does not apply to information that we exchange when providing our services or other transactions connected with the service agreement.

Changes to Privacy Policy

We may modify this Privacy Policy from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we will notify you using the procedures described in this document. The date the Privacy Policy was last revised is identified below.

Last Edited on 2018-05-07

Contacting Us

If there are any questions or requests to enable your rights regarding this Privacy Policy, you may contact us using the information below.

www.altexsoft.com
701 Palomar Airport Road, Suite 300
Сarlsbad, CA 92011
USA
legal@altexsoft.com
+1 (877) 777-9097

Addendum

To download the Addendum, please click here.