Room service refers to a convenience in hospitality where an accommodation offers guests the option to order and receive food, beverages, or amenities directly in their room. Orders can encompass a variety of options, such as full meals, snacks, drinks, fresh linen, extra pillows, toiletries, etc.
Room service options and charges can vary depending on the facility’s policies, target market, location, and star rating. For example, luxury properties can provide wellness services like in-room spa treatments and offer personalized meals adapted to special dietary restrictions.
The process of ordering can vary among different properties, so it’s important for guests to be aware of specific room service rules, including ordering hours, available items, and payment options. Guests can typically place orders by calling a designated phone number, using in-room tablets, or through the property’s app. Orders are confirmed and delivered to the room.