Double-booking

Double-booking is an occurrence in the hospitality industry where a reservation for one unit is assigned to two or more guests for the same time period. Several factors can cause this issue, including manual input errors, staff oversight, glitches in the booking system, or not using a channel manager, which can lead to simultaneous bookings on different platforms.

Double-booking leads to inconvenience and customer dissatisfaction with the service provider. In such cases, hotels typically respond by offering room upgrades and complimentary amenities, finding alternative accommodations, and providing refunds or discounts.

To prevent double bookings, hotels should use a channel manager to synchronize bookings across all platforms, conduct regular audits of the reservation system, and train staff to cross-verify bookings.