It’s overwhelming how much technology transforms the way we travel. Mobile check-ins increase customer satisfaction tenfold, content from travel brands helps travelers make a final decision about destinations, and the whole 83 percent of millennials don’t bother about personal data sharing as long as it gives them the desired personalization. AR tours, data-driven flight shopping, Alexa in hotel rooms – this is just the tip of the TravelTech iceberg. Here, on Techtalks, you can discover new opportunities for your travel business, ask about the integration of certain technology, and of course – help others by sharing your experiences and reviews. Let’s grow the TravelTech community together.
It depends on what’s you’re looking for. Check our research on the best travel agency software providers to get a broad view. In short, there are four main software categories that travel agents use. We’ve curated the best representatives within each category:
Booking and reservation systems with GDS connectivity and payments: Bookinglayer, Lemax, PHPTravels, Dolphin.
Accounting and invoicing with bank integration: Xero, TravelWorks, OnlineInvoices.
Tour building tools: Tripcreator, Tourwriter, Orioly.
Travel-specific CRM systems: Zoho Travel, Agency CRM, LeadSquared, Travel CRM, Kapture Travel CRM.
Thank you for your question. If we’re on the same page, you’re a property owner whose properties are listed on the Booking.com platform. So you’d like to sync the data regarding your bookings there with other services like a cleaning company.
For this purpose, Booking offers its partners a property management interface to retrieve and modify data for their properties - Connectivity APIs.
But if you leverage multiple channels, you may want to use the help of a channel manager. It will connect you with every platform you expose your properties on. If that’s your case, read our article that will help you choose a channel manager product for your hospitality business.
Please let us know if we addressed your point.
Hotelbeds doesn't publicly publish their rates. As their APItude service has multiple sets of APIs and various types data that you can request, the end pricing can be very different depending on your needs.
So, the best option would be to contact Hotelbeds directly and provide them with the list of services that you plan to use.
However, you can test the APIs in the sandbox mode prior to opting for some specific services.
The TripAdvisor Content API allows you to display detailed information about accommodations, restaurants, and attractions on your website. Integrating TripAdvisor Content API is fairly easy.
- Of course, first review the display requirements because it should be approved before the launch on your website.
- Submit an application form. Note, that access to the API is limited and it may take a while to receive a confirmation or rejection email.
- In the last section, you’ll have to describe how the API will be displayed, which is where you need to know the requirements from the step one.
Skyscanner is a large metasearch engine that provides a set of info APIs totally free. This means you can source their data, but you won’t be able to set booking on your website. You have to redirect users to either Skyscanner or straight to a supplier. But, you can earn a commission once you generate more than about $1300 worth of revenue per month. To do that, you must first get API access as Skyscanner vets candidates and not all of them are rewarded with access. Once you reach the $1300 threshold, you can sign a contract with Skyscanner and directly negotiate your commission.
- Skyscanner is a well-recognized metasearch business that has been on the market since 2001 and currently accesses about 1200 providers worldwide.
- They keep their tech and documentation up to date. It’s transparent: You can always ask questions and solve problems.
- They use RESTful API with both JSON and XML available.
- You get access to both cached and live data. For instance, you can use cached data (that updates up to every 14 days for unpopular routes and more often for popular ones) to make flex search comparison of flight fares and retrieve live quotes for specific dates that a user requests.
- You can enroll in a partnership for free. And once you start generating more than £1000 or ~$1300, you can start earning.
- The main problem is that not just any business gets accepted by Skyscanner. Even though theoretically everyone can get access, they’ll vet your company to make sure that you are capable of generating revenue and attracting users.
- No surprise, there are limits. If you’re looking for live prices, you can make up to 100 calls per minute.
- Skyscanner forbids caching on your side. In other words, you can’t store old prices to build, say, a flex-fare search based on previous user requests. You still have to use their cache, which is limited to 500 fares per minute.
- You have to make sure that all your customers know that your app is powered by Skyscanner by adding a message to that effect. Theoretically, you can negotiate something else, but you must refer to them by default.
Klook doesn’t provide APIs for businesses (like OTAs) that distribute tours and attractions. Currently, they suggest a number of tools within their affiliate program. You can add Klook banners, deep links, and search boxes to your product.
If you’re interested in integrating Klook as a merchant and you want to distribute your T&A services on their platform, they suggest API integration on top of the web interface.
Galileo is one of three GDSs along with Apollo and Worldspan that comprise Travelport GDS. Travelport has a pretty straightforward workflow to get started with product.
- Request trial access to Galileo APIs and submit a form on Travelport’s website. There, you’ll have to choose your preferred GDS from the three (Galileo in your case). This is free, and you will receive a key to Galileo in a few minutes. Here’s a link to documentation to help you.
- When you’re done with testing, contact an Account Manager from your profile or Travelport itself, and they will supply you with authorization.
- After you are authorized, contract finalization and certification will start. This is called the Pre-Production stage. Travelport asks you to complete a Universal API Requirements Questionnaire [.docx] to evaluate your capacity needs. After completion, you should request a sales representative call to review your questionnaire and finalize certification.
- When you receive your API certification, you enter the Production system. Make sure your developers and systems comply with Travelport’s requirements. You will receive further instructions from your account manager.
There are mainly two types of use cases for integrating Booking.com APIs.
Accommodation booking by travel providers. The model is quite simple. You enroll in the affiliate program and then use the Booking.com API and other affiliate products to either sell rooms from their inventory for a part of a commission or redirect users to Booking.com. The example of the former integration is Aegean Air, a Greek airline that allows travelers to book rooms in addition to flights. The latter is Rome2Rio.com, an itinerary planning and travel search platform. While Aegean uses full Booking.com functionality under its brand, Rome2Rio suggests accommodations, ratings, and pricing with range filters coming from the Booking.com inventory.
APIs for channel managers. Another major API package is Connectivity. It suggests channel managers and other connectivity providers integrating Booking.com as one of the sales channels. Examples for integration are all the popular accommodation channel managers that you can think of (SiteMinder, Dhisco, DerbySoft, etc.) Also keep in mind that Booking.com doesn’t allow properties to connect directly. If you’re a hotel owner, you must connect via a channel manager only. You can set your property management page on the Booking.com portal and pick your channel manager from there.
There’s no best software for all. It may depend on the type of hotel you run and the kind of property management system you have. There are several market leaders that fit large hotel chains, independent hotels, and even those who have a private home for rent.
The market leaders are SiteMinder and Cloudbeds. Both have large pools of distribution channels, Airbnb connection (not all channel managers have this one) and can integrate with many PMSs.
PMS integration must be the first criteria of choice if you have one. For midsize and large businesses, other essential things would be real-time property updates to avoid overbooking, analytics, and centralized content management to update hotel info across all channels. SiteMinder, Cloudbeds, STAAH, and eZee fit these criteria.
For small property owners and vacation rentals, you may look for Airbnb integration and well… low price. E.g. eZee Centrix and Lodgable look like the cheapest options for properties with 10 rooms. Lodgable is actually free for its main features and caters to vacation rentals.
We have a broad review of the main platforms in our article about channel management, so you may check this one as well.
Orbitz doesn't provide its own API. This OTA is a brand of Expedia Group. So, look for a connection with them.
If you’re an OTA, TMC, metasearch, or other travel provider, Expedia has its Rapid API. It lets you retrieve hotel data and booking rooms. To get access to Rapid, you first have to apply for a partnership with Expedia. If they approve you as a partner, you can start testing the API. Here’s their Expedia Partner Solutions page.
Before going live, you must make sure that you comply with their requirements.
If you're a hotel, use Expedia Connectivity to hook your property to all Expedia products. Check their API documentation. The API manages bookings and sends updates about your property, rates, availability, etc. To become their lodging partner, first, register your property by joining Expedia Partner Central.
While they are subsidiaries of the same holding company, there are some differences both in terms of business models and the ways they partner with affiliates.
Booking.com is an online travel agency, meaning that travelers pay a hotel directly for a stay including a fee to an affiliate and Booking itself. They use a progressive approach to affiliate earnings. In other words, the more checkouts per month you generate, the higher your earning rate is. For instance, if you bring only 0-50 customers, your rate will be 25 percent. If you make 501 or more, you get 40 percent. Booking provides an API. You can also place branded banners and widgets on your website or integrate a search box.
Agoda combines a travel agency model (similar to Booking.com) with that of a wholesaler. The latter means that at some hotels they purchase an inventory in advance to sell at a higher rate. Agoda also suggests a progressive approach, but in this case, you can get 35-60 percent in commission earnings. You can use an API, Agoda ads, links to integrate with the portal, and some other tools.
As you’ve guessed, Booking is a more robust and complex product than Agoda. And it deals with a lot more customers daily, being the largest accommodation OTA in the world. It’s also a more trusted one. On the other hand, with Agoda you have the potential of earning a higher commission per checkout.
There are almost no absolutely free APIs in the travel industry. One way or another, you have to pay for product use. That said, you may enroll in affiliate programs to share commission fees with a provider or just try sandbox versions for your MVP. Here are some popular APIs that you can get kinda free or with shared fees.
Travel Innovation Sandbox by Amadeus
Sandbox APIs include: flights, hotels, cars, trains, and points of interest.
How? Just register, get your API key, and you’re good to go.
Limitations: No commercial use. No more than 5 concurrent transactions and no more than 5,000 calls per user per month.
Use cases: PoC, testing, student works.
API Explorer by Sabre
Flights, hotels, ground transportation, and cruises. Additionally, fare ranges, low fare forecasts and history, top flight destinations, and air travel seasonality.
How? After you fill out the test API form, the Sabre account manager will contact you and provide you with a token.
Limitations. No commercial use. You get access to REST APIs only, while Sabre also suggests a set of SOAP APIs. Depending on your profile, some APIs may not be available at all.
Use cases: PoC, testing.
The API includes info on flights. As soon as you generate over about $1300 worth of revenue per month, you can start earning.
How? You directly request API access from Skyscanner.
Limitations. Only info sourcing with no booking. They’ll vet you. Live flights calls are limited to 100 per minute, flights cache up to 500 per minute, car hire up to 100 per minute.
Use cases: Metasearch startups.
You get real-time flight and aircraft info.
How? It’s open and can be used right away.
Limitations. Noncommercial use.
Use cases. PoC, student works, nonprofit projects.
The API is mostly aimed at accommodations. You become their affiliate partner and receive part of the booking fee.
How? Apply for an affiliate program and receive your API access.
Limitations. Booking will vet you. Some APIs may not be available and no more than 20 simultaneous API connections are allowed.
Use cases. Accommodation booking.
Very similar terms are available at Agoda Affiliate Program as they belong to Booking Holdings.
Expedia Rapid APIs
The APIs are also aimed at accommodations. As with Booking.com, you get an affiliate fee.
How? Apply for the affiliate program and receive your API access.
Limitations. Each API has its limits of updates per message. Consult the FAQ at each API documentation for specifics.
Use cases. Accommodation booking.
Ticketmaster provides info about and ticket reservations for concerts and sport events. They have two open APIs that are free to use.
How? You have to create an account on the developer portal.
Limitations. Up to 5000 API calls per day.
Use cases. Tour and attraction services.
Other suggestions to try?
It depends. There’s no single best flight API. Your choice depends on the specific problem you’re trying to solve (e.g. enable flight and fare search, or track flight status with departure and arrival times, or enable flight booking). Generally, there are two basic options: source data from global distribution systems (or GDSs, the major, worldwide flight aggregators) or directly from airlines. In some cases, you can check APIs by tech providers like FlightStats.
If you need the widest airline coverage and you want to implement flight booking, check GDS APIs by Sabre, Travelport, and Amadeus. Each of them covers about 400 active airlines. They search for flights and low fares, and do booking and ticketing. The problem with this approach is that some airlines like Lufthansa set surcharges for booking through GDSs because they want to encourage direct booking or direct cooperation with resellers.
So, the option is to integrate and partner directly with each airline you need. That, however, presents an even larger number of problems as there are only about 40 airlines that have standardized XML-based APIs and each of them is slightly different. So, the engineering effort may be enormous. On the bright side, with direct connections, you get the widest ancillary booking support, seat selection, baggage customization options, etc. The most balanced approach to flight search and booking is to combine GDSs with some direct integrations.
If your goal is general info without booking capabilities, you may not need GDS or direct integration. The first place to go for fresh flight fare data is ATPCO, the main fare distribution provider. The largest pool for timetables, routes, and connections is provided by Innovata, a travel tech company. Also check FlightStats and Flightradar24 for flight and airport details like delay indexes, arrivals and departures, aircraft equipment, airport FIDS, flight status, etc.
If you need something simple and don’t want to go through raw airline data, you may contact OTAs or metasearch platforms to integrate their APIs. The key provider here is Skyscanner, but also consider Expedia or Kiwi.
For more details, have a look at our travel API's articles.
White label and an API are two different solutions which serve a similar purpose - communication between the two platforms.
White label is a ready-made unbranded template that you can deploy on your website and it will link you to the provider of certain services. So now your customers won’t need to leave your site as they can access what they need from your page. Additionally, you can tailor a white label to match your brand. This way your customers won’t tell that it’s not a part of your website but a third-party template.
An example of a travel white labeled product is a template solution by Expedia that allows for adding their accommodation bookings to your website. You can read more about it in our article about Expedia Partner Solutions.
Working in the back end, an API pulls out the requested data from external servers and displays it on your side in your way. This means that you design your own interface and use the data only. When deciding on a travel API, you can check our article with the major APIs on the travel market.
Of two options, API involves a more sophisticated integration but at the same time, it’s more adjustable. Prior to getting at it, answer yourself whether you do need an API for this specific product. Oftentimes it turns out that a white label solution will do for you. And with minimal tech resources (the company you take the white label from, does the work for you) you can quickly include a travel solution in your platform.
GDS industry is monopolized by three players, Travelport included. So we’ll compare it with the other GDS - Amadeus and Sabre.
First, we have to admit that Travelport is less popular among OTAs than Amadeus and Sabre. Still, it has strong sides and we’ll tell about them.
Industry coverage. It all depends on what travel service you want to integrate. The table below shows that Travelport is a good choice to reserve airplane seats, hotel rooms, and cruises. But when it comes to railways and car rentals, they don’t cover that much.
Market share. Using the most popular GDS for a region means better seating options and pricing from carriers. Amadeus is the best fit for Europe but it’s weaker in the US. Sabre suits the needs of North America. Travelport’s advantage over the rivals is that its coverage is more evenly distributed across the world. It outperforms in Eastern Europe and Africa while growing in Asia and America.
API functionality. Actually, Travelport comprises three GDSs: Galileo, Worldspan, and Apollo, which are combined into a single Travelport Universal API. Unlike Amadeus and Sabre, the universal API is a bundle of functions and you can easily try it out with no strings attached. However, Amadeus certainly provides larger API variety.
Travelport also was the first GDS to obtain level 3 compliance as a New Distribution Capability aggregator - a required status to provide NDC services. Some consider NDC the future of communication in the travel industry. If you’re out of the loop, our article has all you need to catch up.
Have you tried contacting Amadeus support with this challenge? Perhaps, they will be able to help. You may also connect with our experts via firstname.lastname@example.org or using the chat in the bottom right corner. It may take several hours to solve the issue.
Check our articles on top hotel PMS systems as we’ve done a broad research and mentioned the best providers there. Here are our top picks by categories of hotel business:
Beasty PMSs for hotel chains: Oracle Property Management, 5stelle, Maestro PMS, Clock PMS, IQware.
For business-oriented hotels with conference and catering: Protel, eZee Absolute, MSI cloud, RoomKey PMS, SkyTouch Hotel OS, StayNTouch.
For apartments, vacation rentals, and timeshares: Vreasy, Stays PMS, eZee Front Desk, Guest Tracker, innRoad, Hoteliga, Xotelia.
Small hotels: Little Hotelier, Hotelogix, Amadeus Hotel, Charts Beds, Cloudbeds, WebrezPro, Sirvoy Software, Frontdesk Master, Ikonnect PMS, HotelTime.
I don’t think you can, because Dohop uses a Booking.com affiliate solution to run its accommodations. So, you should try Booking.com affiliate program instead.