What are the pros and cons of using an online hotel reservation system?
Well, if we’re comparing a reservation system to an Excel spreadsheet or even a paper notebook, it has all the pros, and the costs pay off in the long run. Reservation will basically automate main booking operations like:
- Showing room status (booked/vacant)
- Collecting payments made online
- Managing inventory
- Sending confirmation emails, etc.
Besides, it’s not always fair to talk about reservation software as a separate unit – often, hotels would purchase this functionality within a property management system, so the whole hotel can be managed via a single platform.
The pros would be are those, usually addressed to software – sometimes, you will need the help of support, but they won’t be available, or the price may appear too high (though, often, it depends on the hotel size), or your staff would have to learn a new workflow, which always takes time. Also, in case of a power outage or if your Internet is slow, you may have problems checking in clients, but that’s manageable if you choose a provider who has offline access or simply use a backup solution.