We are looking for
Account Manager
About AltexSoft
We are looking for a skilled Account Manager with a proven track record of successful business development
About Project
Mission: Own and grow a portfolio of mid-size and enterprise clients, acting as the single point of accountability for relationship health, revenue expansion, and strategic alignment between the client and AltexSoft.
You Have
- 5+ years in account management/client success for software outsourcing or technology consulting
- Solid understanding of different SDLC, delivery metrics, and typical outsourcing commercial models (T&M, managed team, fixed-scope)
- Proven upsell/cross-sell/etc. track record
- Practical experience in contract and deal negotiations, P&L ownership
- Deep knowledge and understanding of the pre-sales process for enterprise-level clients
- Excellent communication skills: executive-level presentation, status, and negotiation
- Ability to read delivery and business dashboards, spot trends, and turn insights into commercial actions
- Understanding of financial metrics and the ability to model business cases
Would be a plus
- 2+ years handling enterprise-scale accounts
- Knowledge of the travel technology ecosystem
- Experience managing distributed, multi-vendor programs
- Additional languages besides fluent English
You Are Going To
1. Relationship Management:
- Build and maintain C-level and stakeholder trust
- Expand relations inside the client’s organization
- Conduct regular QBRs, roadmap reviews, and satisfaction checks. Keep high level of satisfaction.
2. Growth & Revenue
- Identify and close upsell/cross-sell opportunities (new teams, services, geographies):
- Extend our presence in the client’s departments and units
- Forecast and achieve account-level revenue and margin targets.
3. Delivery Alignment:
- Stay continuously informed of project status, risks, and KPIs; intervene early if delivery jeopardizes business goals
- Partner with Project/Program Managers to translate delivery insights into commercial actions (scope change, new phases, etc.).
- Support and drive the delivery team according to the business goals.
4. Commercial Governance:
- Negotiate MSAs, SOWs, and change-orders
- Manage invoicing accuracy, collections, and gross-margin health.
5. Account Planning & Reporting:
- Maintain account plans, opportunity pipelines, revenue, and gross margin forecasts
- Provide a concise status to the Delivery Director
6. Voice of the Customer:
- Channel client feedback into product-/service-line leaders for continuous improvement.
7. Client Strategy & Business Consultancy:
- Act as a strategic advisor to clients, aligning technology initiatives with their business goals.
- Facilitate ideation and innovation workshops or contribute to clients' digital transformation agendas.
- Collaborate with Solution Designers to proactively propose new initiatives.
We offer
Work-life Balance
- Possibility to work remotely
Health Care
- Reimbursement of medical expenses
- Online morning exercise
Education
- Compensation for trainings, seminars, conferences
- Free access to the Pluralsight and ACloudGuru knowledge base
- Access to the AltexSoft library with top-notch materials
- A mentor for a probation period
- Engagement in our Mentorship Hub program as a mentor or a mentee to foster professional growth and development
Development
- Horizontally — master new technologies at internal courses
- Vertically — choose your own career path through Competency trees
Recognition Program
- All your activities are marked by points that can be exchanged for gifts to fit any taste.
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To many people, the world is chaos. To us, it's something a few effective formulas can organize and even change.
Come along if you share our vision
- We were founded in 2007. Employer of the Year (2014, 2017, 2019).
- The AI Ukraine conference and the Know Your Onions meetups organizer.
- R&D centers in Ukraine (Kharkiv, Kremenchuk, Lviv) and Georgia (Tbilisi). We employ more than 300 people.