Techtalks: Traveltech

Trying to understand how transportation companies manage incoming calls and leads when they come from different channels. Phonexa gives me the call tracking part, but I’m looking for a clearer way to distribute leads automatically so requests don’t get lost during busy hours. Wondering how others handle routing logic or organize lead flows when multiple service areas or drivers are involved.

I would like to know the key features of DMS for restaurants. When taking for a delivery management system, what are the key points to be consider for having DMS for a restaurants online food delivery operations, and how DMS helps in to make delivery operations smoother?

Three Questions:

1. What alerts/features would the transportation (TMS, ELD) industry be keen to see/have to improve efficiencies?
2. What API's are most commonly requested by Customers/Partners in this industry?
3. Finally, What is the overall demand for Keyless (e-key) technology for Fleet management/control?