Fareboom.com is a project by Best Travel Store Inc., a US-based online travel agency. Its core product is a complex travel search and booking engine that integrates with several major inventory providers to offer lower fares and better seating availability. Read about our previous cooperative efforts with Fareboom for a complete system architecture redesign and later on its innovative Price Predictor tool using data science techniques.
In addition to improving the purchasing experience, the Fareboom team had been looking for a way to support customers later in their journey. To fulfill this goal, AltexSoft shared an idea for an application design that eventually morphed into a cross-platform app, Fareboom Mobile.
Once travelers purchase tickets via Fareboom.com, the app extracts flight information from their accounts, alerting the traveler on the departure, and notifying them of any changes or delays in their flight schedule. The app allows users to check the original and updated information on the phone, review the flight, and share information with a pickup person. Additionally, a review function allows Fareboom to collect customers’ pictures made on the plane and review the flight to further personalize booking options on the website.
This post-purchase assistance allows Fareboom to increase customer engagement and cultivate brand loyalty.
Fareboom Mobile is aimed at helping users navigate throughout their flight with ease, have access to the latest information from their Android or iOS device, and provide assistance that goes beyond the simple purchase.
To centralize all the flight information including airlines, schedules, gates, and layovers in a simple interface, the AltexSoft team had to address some challenges:
Fareboom Mobile was developed by a dedicated AltexSoft team consisting of three Android Xamarin developers and three iOS Xamarin developers, two QA engineers, and a Business Analyst. The discussion with the customer was executed by the project leader and transferred to the team.
The project required a complete application UX and UI design, software engineering, and quality assurance.
The work is ongoing as the app undergoes incremental updates to better individualize customer experience.
The technology stack included: Microsoft.NET, C#, Xamarin iOS, Xamarin Android.
Services provided within the project framework: Travel Technology Practice.