Building a Foundation of Your OTA or Metasearch Website

Set your business for success with state-of-the-art tech that will grow with you

All your booking website needs

Booking and search engine
Commission engine
Booking desk
Travel supplier integrations
Customer relationship management
Customer service
Accounting and payment processing
Analytics and reporting
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Travel search form with destination, date, and travelers input fields.Travel booking calendar showing check-in and check-out dates.List of recently searched destinationsRoom settings interface for selecting number of adults and children.
BOOKING PLATFORM

Search engine

Search functionality is the core of any travel website. A search engine processes the user's request and matches it against a vast database of travel options, filtering and sorting results based on relevance, price, availability, and other factors.

Hotel booking card for The Plaza Hotel with price, rating, and preview images.Deluxe room info with capacity, size in square feet, and free Wi-Fi badge.Detailed price breakdown including taxes and service fees for hotel booking.Hotel rate selection with standard, non-refundable, and flexible cancellation options.
BOOKING PLATFORM

Booking flow

A travel booking flow should be user-friendly, guiding customers from the initial search to the final confirmation of their booking. It allows customers to review options, select services they like, and make a payment.

Hotel reservation summary with guest details, room info, and booking confirmationTrip summary panel showing traveler count and PNR integration for travel booking systems.Flight booking summary displaying round-trip itinerary with travel dates and times.
BOOKING PLATFORM

Booking desk

An OTA needs an internal tool for travel agents to easily search availability, apply discounts, create packages, and perform any non-typical requests unavailable through a booking engine.

We build seamless booking engines for effortless user experiences

Markup settings interface showing default markup values and ancillary fees by product type.Markup configuration table listing transaction amounts, API types, and sources for rate adjustments.
BOOKING PLATFORM

Rate and commission processing

The cost of each travel product differs depending on commissions, markups, service fees, and discounts. So, you need a special software module that will automatically choose the product with the most beneficial rate composition and calculate the cost the way it will be displayed for the user.

User interface showing multiple payment options: Credit card, PayPal, Apple Pay, and Google Pay.Form to enter card details including number, expiration date, CVC, and cardholder name.Payment confirmation screen with recipient name, ID, and date.
BOOKING PLATFORM

Accounting and payment processing

You need a smooth and secure payment experience for your customers that merges well with your accounting software. There are different ways for OTAs to handle hotel payments, namely via a merchant or an agency model. You can choose one or use a hybrid like most agencies do, but make sure your accounting tools support both ways. As for flight ticket sales, you must report payments via IATA BSP or ARC.

Hotel listing card for The Plaza Hotel with rating, reviews, price, and multiple supplier options.Hotel listing for Hyatt with supplier comparisons and a “View Deal” button.Expanded supplier dropdown showing five different suppliers and price options for the same hotel.
BOOKING PLATFORM

Travel supplier integrations

Both OTAs and metasearch engines have an extensive supplier lineup that needs to be seamlessly connected. Set up connectivity with GDSs, wholesalers, channel managers, directly with hotels and airlines, and of course, using the NDC standard. On top of that, be able to automatically search for your custom rates for every supplier from one unified platform.

Use technology to manage relationships and keep travelers coming back

Product card offering a small bouquet of flowers for $25 as an upsell.Product card offering airport pickup service for $80 as an upsell.Analytics table showing revenue and requests for upsell amenities like breakfast buffet, late checkout, and champagne.
BOOKING PLATFORM

Customer relationship management

You gather a lot of data about your customers, so why not use it to build relationships and get them coming back? Make the most out of customer data by learning to identify returning users, differentiating them into relevant groups, engaging them with special offers, and setting up personalizations to help find the best-fit deals.

Messenger iconViber iconConversational AI travel chatbot interface integrated with multiple messaging platforms including WhatsApp, Messenger, Skype, and Viber.Hangouts iconWhatsApp iconTelegram iconSkype icon
Booking platform

Customer service

Most travel businesses have different ways to perform customer service from chat to call centers. You need a unified platform to handle requests, easily direct them to appropriate departments, and house all records.

Property occupancy rate at 11.7%, showing a +5 increase since last week and -68 compared to last year.Market occupancy rate at 6.1%, up by 1 point from last week, down by 70 from last year.Bar and line chart comparing daily property rates to competitor set from Sep 28 to Oct 11
BOOKING PLATFORM

Analytics and reporting

Analytics only make sense when they're robust, regularly updated, and feature all the metrics you find important. They're also the driving force for demand forecasting and dynamic pricing efforts. You can even go as far as employing business intelligence – a platform capable of turning raw data into actionable insights or even making predictions.

Travel Related

Wide expertise within the travel domain and beneath it. See all Insights
Booking platform

Frequently Asked Questions

What is a booking engine?

What is a commission engine?

Do you provide NDC implementation?

What types of travel product suppliers do you provide integrations with?