AltexSoft and WarrCloud: Modernizing a Warranty Processing Platform

To make the platform flexible and scalable, the team began splitting it into independent modules or microservices. This approach allows for the hassle-free addition of new components, no matter the tech stack behind them. It also simplifies moving from one environment to another (say, from Azure to AWS). And if one of the components goes down, the chances are that the rest of the system will continue to work. At this time, we have already built microservices for user management, file attachments, and integration with Opentrack and Fortellis dealer management systems, to name just a few features, with many more to come.

The WarrCloud software increases car dealer productivity by automating repair order processing. Agents manually enter new data such as mileage or order number, while scripts take care of anything else — updating, editing, saving, tracking, submitting, closing, and numerous other operations with documents. Since the number of tasks to be automated grew with time, it was decided to switch to new RPA technology. This shift reduced the number of script errors, simplified bug fixing, and sped up automation enormously, cutting down the time of task execution to just a few seconds.

The downside of a decentralized architecture is its complexity if compared to a monolith. And that leads to maintenance and support issues. Additional effort is required to connect services written in different languages, coordinate their interactions, restart failed jobs, and so on. For now, the team has implemented an alert system to notify the support team of issues, so they can fix problems as soon as possible.