Ground operator

A ground operator is a local business that manages travel services on behalf of international or domestic tour operators and travel agencies. They handle on-the-ground logistics such as airport transfers and local transportation coordination. Ground operators provide firsthand knowledge and reliable local coordination since they are based in the destination.

Most ground operators specialize in a particular city or region, giving them detailed knowledge of that area. For itineraries that span multiple regions on a single trip, tour operators often need to work with more than one ground operator and manage the transfers between those regions. 

For travelers,  ground operators improve safety, convenience, and quality of service. For businesses, they are critical partners who ensure the smooth trip execution.