Radisson, Amadeus Launch Direct API Link to Cut Booking Friction

Radisson Hotel Group and Amadeus, a travel technology company,  have built a direct, real-time API connection between Radisson’s EMMA Central Reservation System (CRS) and the Amadeus Travel Platform. The point is simple: get Radisson’s live hotel data—rates, availability, and detailed room information—into the Amadeus selling workflow faster instead of relying on older GDS methods.

Fewer booking surprises, better comparisons

In hotel booking, small data problems cause big customer problems. If availability is delayed, a room can look bookable when it isn’t. If room descriptions are thin, travelers can’t compare properly, and hotels risk unhappy arrivals. The new setup is designed to give travel sellers (travel agencies, TMCs, and other intermediaries) up-to-date inventory and richer room-level content inside Amadeus, so shoppers can compare room types and amenities more accurately and book with fewer surprises. The companies also say automation reduces manual work for hotel teams.

What’s different technically: one connection, live sync, AI data mapping

A “GDS-style” workflow is still core to how many travel sellers shop and book, but traditional approaches can be slower to adapt when suppliers want real-time changes and richer content. Modern APIs are more flexible for pushing frequent updates and detailed attributes. That matters more now because hotels are trying to sell the right room (not just any room) with clear features, images, and policies.

A model other hotel chains could copy

Radisson and Amadeus emphasize two technical choices. First, the connection reuses Radisson’s existing API, so the hotel group doesn’t have to maintain separate interfaces for different distribution paths. Second, Amadeus says it uses AI-driven data mapping in the background to match data fields between systems, aiming to reduce inconsistencies and manual monitoring. The “what’s next” signal to watch is whether Amadeus rolls this model out to more hotel groups, since it claims the connection is reusable across other chains.

Photo by / Ricardo on Unsplash