Quore and VSR Add Voice AI as Hotels Cut Manual Service Work

Quore and VSR have launched a new integration that lets hotels turn spoken guest and staff requests into tasks inside Quore’s operations platform.

The first pilot is running at Holiday Inn Resort Kissimmee by the Parks, an IHG-branded hotel operated by AD1 Hospitality near Orlando.

The system connects VSR’s VAIA voice AI assistant with Quore’s hotel operations software. A guest can call the hotel to ask for extra towels, report a room issue, or request housekeeping. VAIA can understand the request, create a ticket in Quore, and send it to the right department.

The goal is to reduce manual work

Hotels handle many routine requests every day. Some come through guestroom phones. Others come from mobile phones, public areas, or staff members walking around the property. These requests often need to be written down or entered manually before a team can act.

The Quore and VSR integration is designed to remove that step. VAIA handles the voice conversation, while Quore turns the request into trackable work. This helps hotel teams see what needs attention, who should handle it, and whether the task has been completed.

The system can also help hotel employees. A staff member can report a maintenance problem or create a task by speaking to VAIA instead of stopping to type it into a system.

Hotel AI moves from guest chat to daily operations

The companies are presenting the integration at HITEC North America 2026, which takes place June 15–18 in San Antonio. HITEC is one of the hotel industry’s main technology events, where operators look at new systems for operations, guest service, payments, and property management.

The Quore and VSR pilot also fits a wider shift in hotel technology, where AI is moving from simple guest-facing tools into daily operations. Cloudbeds launched Ask Signals to help hotel teams ask natural-language questions about booking pace, guest behavior, channel mix, and revenue trends.

Photo by Andrea De Santis on Unsplash