Chatbot

A chatbot is a computer program that users interact with through text or voice. It is designed to simulate conversation and provide automated responses to user inputs.

Types of chatbots include rule-based chatbots that follow predefined scripts to answer questions and keyword-based chatbots that respond based on detected keywords in user input.

There are also AI-powered chatbots, like ChatGPT, that use natural language processing (NLP), natural language understanding (NLU), and generative AI to understand complex queries and generate natural responses. LLMs serve as the foundational technology that makes these chatbots possible, and more advanced chatbots can also function as AI agents capable of taking autonomous actions on behalf of users.

Chatbots are valuable because they automate repetitive tasks, provide 24/7 support, and can interact with external tools and systems. More businesses are integrating chatbots into their customer service, marketing, and internal workflows.