American App Update Adds Self-Rebooking During Disruptions

American Airlines has released an update to its mobile app and website, adding new features aimed at helping passengers deal with flight disruptions more independently.

Travelers gain more control during disruptions

With the update, travelers affected by delays or cancellations are immediately shown booking-specific details, including recommended rebooking options, live baggage tracking, and digital vouchers for hotels, meals, and ground transportation, all accessible from a single screen.

Flight status information is now displayed through color-coded indicators, helping passengers understand the situation and next steps more quickly.

The updated interface also adds third-party ground transportation services, such as Uber and Lyft, allowing customers to arrange onward travel without leaving the app.

Reduced reliance on customer service channels

Traditionally, travelers impacted by irregular operations have depended on airport service desks and call centers for assistance. During major disruptions, these channels often become overloaded, resulting in long queues, extended wait times, and rising frustration.

American’s expanded self-service capabilities empower travelers to gain relevant information and resolve issues on their own during disruptions.

Industry shift toward self-service disruption management

American’s move aligns with broader changes across the airline industry.

Competing carriers, including United Airlines, have already invested in similar mobile-first disruption management tools. In December 2025, United introduced multiple app updates that embedded AI across key customer touchpoints, including boarding processes, disruption support, personalized notifications, and real-time travel guidance.

Photo by Sachin Amjhad on Unsplash