Property policies

Property policies are the rules and conditions an accommodation provider establishes to govern how guests can book and stay at the property. 

These policies typically outline check-in or checkout times, cancellation rules, payment terms, smoking restrictions, pet allowances, and more. 

They serve as an agreement between the guest and the property, protecting the property from misuse and ensuring a safe, consistent experience for all guests. Policies also help protect both parties in case of disputes or violations.

Property policies are typically shared with the guest during the booking process or at check-in.

Properties may set default policies or tailor them based on season, guest type, or room category. For example, only loyalty program members may get free cancellations.