Provide personalized round-the-clock assistance for your guests, streamline the booking experience, break down language and cultural barriers, enhance customer data analysis, and ensure accuracy in listings.
With large language models and traditional bot APIs, we create AI-powered chatbots that offer immediate assistance to customers anytime. This helps address issues promptly and reduces your need for a large customer service team, lowering operational costs.
A chatbot can discern preferences regarding destinations, activities, and lodging to generate personalized recommendations. Moreover, the suggestions can be adjusted in real time based on user feedback. To offer timely options, the bot can consider contextual factors like seasonality and current events.
A system that understands everyday language and complex requests, such as “a family-friendly resort with all-inclusive options,” allows users to find precisely what they are looking for without the need to deal with dozens of search filters. You can complement that by suggesting the best times to visit and providing a list of top travel options based on specific requests.
Identifying different names and descriptions for the same hotel is essential to avoid duplications in listings. Hotel and room-level details like names, addresses, room types, and descriptions, must be standardized into a single format when combining data from various sources. LLMs have proven to be effective for these mapping tasks.
Collecting data from online reviews, chatbots, and various touchpoints (websites, social media, emails) provides a comprehensive understanding of customer experiences. Travelers can be grouped based on their behavior, preferences, buying patterns, and demographics. We use sentiment analysis to understand the emotional tone and identify trends and changes in customer attitudes.
Real-time translation assists with immediate understanding and responses, especially in customer support and live chats. This makes platforms accessible to users in different languages, expanding market reach. We will help you go beyond language translation and ensure your content is culturally relevant and resonates with the target audience.