SAP Concur Teams with Amex GBT for AI Travel Expense Solution

SAP Concur has announced an alliance with American Express Global Business Travel (Amex GBT), introducing Complete, an AI-powered travel and expense solution.

The platform integrates travel booking, servicing, payments, and expense management into a unified experience.

It will be available to mutual customers starting late October 2025, initially rolling out in the US and the UK, with further expansion expected.

Key features include the integration of Amex GBT’s marketplace, which encompasses over 600 airlines and more than 2 million properties, into the SAP Concur technology stack, as well as traveler assistance through an AI agent that provides trip management and recommendations built on millions of trips and transactions.

Concur Expense will also integrate Amex GBT Egencia, a platform for travel program management, to offer customers more options in travel and expense services.

Amex GBT has long been SAP Concur’s largest Travel Management Company (TMC) partner, integrating its travel platform with SAP Concur Travel since 2004.

The companies have collaborated on multiple areas, including technology integration, linking hotel marketplaces, and supporting thousands of SAP Concur Travel sites worldwide.

Amex GBT plays a key role in client advocacy for SAP Concur Travel users, offering benefits such as preferred extras, a consistent booking experience, and dedicated support teams.

In early September 2025, American Express GBT completed the acquisition of CWT, uniting two leading players within the global business travel sector.

Photo by Amir Hanna on Unsplash