Enhancing Drive-Thru Efficiency with AI Order Taking and Real-Time Insights

Our team supports the client in developing and maintaining a cloud-based portal designed to supervise drive-thru devices and aggregate performance data across restaurant networks. The portal enables operators to configure hardware, monitor key real-time KPIs (e.g., vehicle counts, service times), and analyze operational efficiency.  AltexSoft engineers were involved in building a range of features, from device setup and management tools to a performance leaderboard to motivate teams across different restaurants.

AltexSoft engineers developed a critical software component for the service, which enables requests to be processed without operators in between. The module captures the driver’s voice, filters out background noise, securely transfers audio to a third-party AI, and delivers AI responses in real time. Installed directly on communication hardware, bridging drive-thru lanes and kitchen teams, the app ensures high-quality audio transmission and handles Internet disruptions to maintain smooth customer-AI interaction.

Our dedicated QA team designed and maintained a robust automation testing framework focused on the web portal and device integration. AltexSoft QA engineers continuously validated the web UI and verified data flows from hardware to cloud, ensuring portal reliability and analytics accuracy. Over three years, they expanded the automation suite, provided ongoing support, and regularly updated tests to keep pace with frequent platform changes.